Returns & Exchanges

If you are not 100% satisfied with your order

you can exchange or return your product up to 30 days after delivery as long as your item is not a final sale item.

Sale items are not eligible for a direct refund. Sale items are only eligible for exchanges and store credit. All items must be in original, unused condition.

The following items cannot be returned:

  • Final Sale items are non-returnable under any circumstances.
  • Sale items may only be returned for store credit, but not for a direct refund.
  • Items not in brand new resellable condition cannot be returned.
  • Earrings and other hygiene-based products are non-returnable for hygiene reasons.
  • Clothing that has been worn and/or washed cannot be returned.
  • Cologne/Fragrances cannot be returned.

Please be sure to verify the website product page description for return eligibility details.


Click here to exchange or return your item. You will need your order number and your zip/postal code to get started.If you want more advice you can head to our Help Centre or contact us here for more information.