Please visit our Shipping Section for a full list of standard and express shipping rates.
Your email and inquiry is important to us. We aim to respond to all email inquiries within 1-2 business days. Our mailbox is monitored between 9am - 5pm GMT and our customer service department is closed on weekends and holidays.
To cancel an order, please use our contact form before the item has been fulfilled and shipped. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled. For more information please review our returns policy on our website.
Unfortunately we cannot make changes to an order already processed. However, if the order has not been shipped we can offer to cancel and refund the order, so you are able to place a new order with the correct items. Please use our contact form and select “Item Change”. We will try our best to make this attempt before your order is shipped. For more information please review our returns and exchanges policy on our website.
Unfortunately we cannot make address changes to an order already fulfilled and shipped.. However, if the order has not been shipped we can attempt to make that change. Please use our contact form and select “Address Change” and include the correct address in the additional comments. We will try our best to make this attempt before your order is shipped. For more information please review our returns and exchanges policy on our website.
If we are unsuccessful in making the address change for you, we ask that you contact the shipping company used in your email confirmation with your tracking number. If the package does not make it to you and is Returned To Sender we will reship the package when it returns to our warehouse. *An additional fee may be applied for incorrect addresses submitted by the customer.
There are several reasons an order can be cancelled and refunded. If our system detects there is inaccurate information regarding the order, our team will reach out via email to confirm these details. If there is no successful response from the customer after 2 business days, we will move forward and deem the order cancelled.
First we suggest checking your spam or junk folder to see if the email is there. Sometimes an email can have a spelling mistake when entered, and our system was not able to issue the confirmation to that address. Unfortunately if you still cannot confirm your order details, Please use our contact form and in additional comments include the email address used to place the order along with the first and last name of the customer on file.
Our website accepts all major credit cards and PayPal. Unfortunately it does not accept any prepaid credit cards or Visa Debit.
We have an “Email When Available” option that will pop-up when selecting a sold out item and size.You can enter your email address there if you would like to receive a notification when new inventory is added to the website.
Generally restocks can take about 45-60 days, however if any are returned/exchanged and added back into inventory you will be notified.
The sizes and colours that are listed online are the complete offerings for the product. If the size or colour is not listed as an option, we unfortunately do not produce that offering.
As a general rule, any items marked down in price or in our sale section are discontinued designs that will not be restocking. It’s best to grab these ones while they are available!
Our warranty policy is available for review on our website. Please use our contact form and select “Warranty Request”. Please include a photo or video showing the issue with your item and your current shipping address. We will review the submission against our warranty policy and respond back with a possible resolution if applicable.
You can certainly get your Vitaly accessories engraved, though we encourage you to consult with a professional jeweller. Unfortunately we do not have the means to do custom engraving. If you are dead-set on getting something engraved, we recommend using unplated stainless steel jewelry. Engraving on a coloured item (Gold, Antiqued Steel, or Matte Black) will remove the colour in that spot, and the piece will then require an additional polish to soften the engraved edges. The resulting finish may not match the original look and feel of the piece.
Find us in Toronto at our Compound Flagship store:
- Don’t put them through the washing machine or jump in a pool with them. Avoid getting them wet, basically. This will help the plating last longer.
- Avoid showering or washing your hands with your jewelry on. Soap can be corrosive.
- Do not let your jewelry come in contact with any harsh chemicals.
- Avoid grinding your jewelry on hard surfaces. You may scratch the plating.
- Your Vitaly Ring is not brass knuckles — do not punch anything or anyone with it.
- Don’t use your ring as a bottle-cap opener (you’d be surprised how many people do this).
Check out our sizing guide. Please note all our rings are sized in US ring sizes.
Unfortunately, the sizes currently listed on our website are the ones available for that item. We do strive to meet all customer requirements and as demand grows we will offer more sizes.
Custom work or sizing is not something we offer. The reason for this is because we produce in large volumes and do not have a feasible way to make smaller quantities as a result. The wait time + cost that would need to be transferred to you the customer would be unreasonable. For those reasons we don’t do any custom work