Ring/Bracelet Sizing:

See our handy sizing guide here. Alternatively, you can visit any jeweller and have your fingers or wrists measured in US sizing. This is the most accurate method.


Shipping and Fulfilment:

Please click here to view information regarding shipping times, tracking, rates and duties.


Jewelry Material/Plating:

Our jewelry is made from stainless steel. All of our finishes are created using anodized stainless steel and plated at up to 0.8 microns for maximum durability.


Care Instructions:

Plated accessories (i.e. Gold, Black or Gasoline colours):

  • Avoid getting wet to help plating last as long as possible.
  • Avoid showering or washing your hands with your jewelry on. The chemicals in soap can be corrosive to the plating.
  • Avoid grinding on hard surfaces as this will scratch the plating.
  • Clean with microfibre cloth or 100% cotton fabric.

Unplated accessories (i.e. Stainless Steel colour):

  • Will not rust, tarnish or discolour if you get it wet, so there is no need to take it off when showering or washing your hands.
  • Avoid grinding on hard surfaces as this will scratch the steel.
  • Clean with microfibre cloth or 100% cotton fabric.

Size and Colour Offerings:

The sizes and colours that are listed online are the complete offerings for the product. If the size or colour is not listed as an option, we unfortunately do not produce that offering.


Sold Out Product:

The best way to know when an item is back in stock is to use the “Notify me when this product is available” form that appears when a sold out item is selected.

If your item is on sale or in the sale section, then unfortunately that is the remainder of the stock and we will not be getting more in that specific design or colour. If you are seeking an item that is no longer on the website, this item has been discontinued and will not be restocked.


Custom work/sizing:

Custom work or sizing is not something we offer. The reason for this is because we produce in large volumes and do not have a feasible way to make smaller quantities. The wait time + cost that would need to be transferred to you the customer would be unreasonable. For those reasons we cannot create any custom pieces. 



You can certainly get your Vitaly accessories engraved, though we encourage you to consult with a professional jeweller. Unfortunately we do not have the means to do custom engraving. If you are dead-set on getting something engraved, we recommend using unplated stainless steel jewelry. Engraving on a coloured item (Gold, Antiqued Steel, or Matte Black) will remove the colour in that spot, and the piece will then require an additional polish to soften the engraved edges. The resulting finish may not match the original look and feel of the piece.